From customer interaction to insight, automatically.
After a purchase, delivery or appointment, Custilo sends your customer a short email to rate their experience. They answer with one click. You will see the results per location, team or product.
1. The email
One click, straight from the inbox
The customer picks a score from 0 to 10 in the email. No login and no survey link. The email carries your branding, is fully customizable and sent in the language of the customer.
Every email has an unsubscribe link. Customers are never contacted twice within your cooldown period (can be disabled and changed, 30 days by default).
Thanks for your feedback!
You rated Janssens Retail 8/10.
What went well and what did not?
2. The follow up
After clicking on the score, customers can give additional feedback
The score is recorded immediately. A new page opens where the customer is asked a follow up question, with a few fast response options. Fully customizable.
3. The dashboard
Your NPS, per location, team or product
Add any info to your customer interactions during import, such as location, salesperson or product line. This allows for easy segmentation and filtering in your dashboard. Combine several filters on Business and Pro. Check which quick feedback options customers pick most.
NPS, last 30 days
+36
- Promoters
- 57%(78)
- Passives
- 22%(31)
- Detractors
- 21%(29)
NPS and volume
- NPS per week
- Responses per week
NPS by location
| Ghent | +52 | 64 responses |
| Antwerp | +38 | 81 responses |
| Leuven | +12 | 33 responses |
Latest responses
- 10/10 · PromoterAntwerp
Sofie D.
“Friendly staff and everything was ready early.”
- 8/10 · PassiveGhent
Marc V.
- 3/10 · DetractorGhent
Jan J.
“My order arrived two days late.”
Top insights
Common customer feedback, as a share of the answers in each group.
Detractors (0 to 6)
- Long waiting time39% (7)
- Unclear communication22% (4)
- Staff attitude17% (3)
14 of 18 reviews selected a quick feedback
Passives (7 to 8)
- Friendly staff38% (12)
- Waiting time25% (8)
- Fast turnaround19% (6)
22 of 32 reviews selected a quick feedback
Promoters (9 to 10)
- Friendly staff42% (31)
- Fast turnaround32% (24)
- Good value for money23% (17)
51 of 74 reviews selected a quick feedback
4. Alerts
Get notified right away when a negative review is submitted
When a customer leaves a bad review, you can receive an automated email with their feedback and the details of the interaction. That makes it easy to follow up on their negative experience.
How to import customer interactions
Enter them manually
Add a customer and their interaction by hand. The easiest way to get started for a small business.
Upload a CSV or Excel
Export your customers from your ERP or planning software and upload the CSV or Excel file.
Connect your software via API
Send customer interactions to Custilo through our API as they happen. Easily read the responses back (Business and Pro). We can help you set up the connection.
Try us out for free with your own customers
14 day free trial, up to 100 emails, no credit card required. Plans from €49 per month.