Simple, predictable pricing
A monthly plan with fixed volume.
Starter
For a small company getting started with customer feedback.
€49/month
1,000 feedback emails/month
- ✓Manual entry and CSV import
- ✓1 campaign
- ✓NPS with comments
- ✓Dashboard and basic segmentation
- ✓Detractor alerts
- ✓CSV export
Business
Most popularFor SMEs with the option to automate end to end.
€99/month
4,000 feedback emails/month
- ✓Everything in Starter
- ✓Automatic email validation
- ✓API ingestion and export
- ✓Unlimited campaigns
- ✓Advanced segmentation
- ✓Custom sending domainComing soon
Pro
For high volume SMEs and teams that need full control.
€199/month
10,000 feedback emails/month
- ✓Everything in Business
- ✓Webhooks
- ✓Advanced analyticsComing soon
- ✓Priority support (1 business day response)
Enterprise
For large enterprises, requiring full control and SLAs.
Custom
Custom volume
- ✓Everything in Pro
- ✓SSO / Entra IDComing soon
- ✓Custom data retentionComing soon
- ✓Dedicated onboarding
- ✓Custom integrations (quoted separately)
14-day free trial on every plan, capped at 100 emails, no credit card required.
Need a custom integration?
We build fully automated, custom setups connecting Custilo directly to your ERP or company software: pushing customer events into Custilo, and optionally exporting feedback and NPS data back into your own systems or data lake.
Starting at €999
One time setup cost
Custom pricing depending on scope
Contact usFrequently Asked Questions
What happens if I reach my plan limits?
By default, sends pause once you've used your included volume for the month, your events stay queued, and you're notified immediately so you can decide what to do next: wait for the next billing period, upgrade, or turn on overage.
What is overage, and how do I enable it?
Overage (disabled by default) allows you to keep sending past your plan's volume, billed per email (Starter €0.05, Business €0.025, Pro €0.015), instead of pausing. If you turn it on (during onboarding or anytime in settings), you're shown the per-email rate and asked to set your maximum monthly overage spend. You can turn it off again at any time.
What counts as a billed email?
Only emails that are genuinely sent. Emails blocked by validations or your cooldown settings are never billed.
What support is included?
Every plan includes email support, Monday to Friday from 9:00 to 17:00 Belgian time, with a first response within 2 business days. On Pro your requests are handled first, with a response within 1 business day, or within 4 business hours if your workspace cannot send emails or record responses. Enterprise adds a guided onboarding (setting up your campaigns, languages and data import together with you) and service levels agreed in your contract.
Do I need a developer to use Custilo?
No. Manual entry and CSV import cover the full product without writing any code. The REST API is there if and when you want to automate ingestion from your own systems, it's optional, not required.